All prices quoted in this website are in Australian Dollars and exclude GST. Prices may change without prior notice. Price charged will be those in force at the date of order. Prices are available on our website for Account Holders.
These terms and conditions apply to all transactions with Hygiex Pty. Please contact us on 1300 220 993 for Australian customers.
2. Goods and Services Tax ( GST)
GST is applied to products as outlined by the Australian Taxation Office. GST is applicable to all products sold by Hygiex Pty Ltd.
3. Delivery Charges
Delivery charges apply to orders and are based on the size of the order and delivery destination. Please contact us to determine charges applicable to your order.
We encourage distributors to establish a trading account. A trading account will give full access to our website and pricing.
Payment is due as per the conditions printed on the invoice. Prepayment is required on special orders. The company reserves the right to charge interest on all overdue accounts at the rate of 2.5% per month. Credit card payments may attract a surcharge depending on the type of card used and value of payment.
6. Title to Goods
Ownership ( title) of the goods only passes to the purchaser on full payment of the appropriate invoice.
7. Availability of Products
Products offered are subject to availability. We aim to supply all orders however if an item is out of stock, we will advise you and endeavour to supply the item as soon as possible. We may supply a near equivalent item
8. Incorrect Delivery, Non Delivery, Damaged or Defect
If upon receipt of your order the goods are damaged, incorrect or there is a shortage against the invoiced quantity, notification must be made within 7 working days. Please quote your customer number and invoice number. Should an expected order not arrive, please notify us within 14 days of the order date. Claims made outside of these time frames may not be accepted.
9. Return of Goods
No attempt should be made to return goods without authorisation. Authorisation must be obtained within 14 days of purchase. The company is under no obligation to accept the return of goods outside the above- mentioned conditions. (7). A 10% restocking fee may be charged and goods must be re-saleable condition and packaged in their original packaging and returned at the cost of the customer.
once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.
11. Clearance Items
Clearance items may not be refunded.
To return your product, you should mail your product to PO BOX 537 WAHROONGA NSW 2076. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.
13. Customised/Special Orders
Special terms and conditions may apply to customised products and special orders.
14. Product Descriptions
Care is taken to ensure illustrations, descriptions and specifications within the website and any marketing material are accurate. Specifications may change without prior notification. In the event a substitute product not being suitable we will credit in full.
A manufactures warranty applies to items, providing the item has been used in accordance with the user instructions. Warranties cover parts and materials used in the manufacture of product. Warranties will not apply to defects resulting from improper use., operator error, use outside of manufactures specifications and the limits of products intended use. Maintenance and cleaning must be maintained to ensure warranties remain valid.
16. Company Information
Hygiex Pty Ltd ABN 83 142 179 42